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Dedicated 24/7 Restaurant Help Desk

We’re Here to Help You
Run Seamless Service.

Whether you need help setting up tableside ordering, configuring kitchen printers, managing multi-branch accounts, or reporting an issue, our team is always ready.

Instant WhatsApp Support

Chat directly with our technical team for instant onboarding and live service troubleshooting.

+92 335 3701110

Email Help Desk

Submit formal technical queries, account modifications, or custom hardware setup requests.

[email protected]

Knowledge Base & FAQ

Explore answers to common questions regarding iOS & Android app usage, printers, and syncing.

Browse Questions

Submit a Support Request

Fill out the form below and our restaurant support engineers will get back to you within 2 to 4 hours.

Thank you! Your ticket has been received. Our team will contact you shortly via email / WhatsApp.

Support Hours

  • Emergency Service Support: 24/7/365 for active restaurant operations
  • General Inquiries & Onboarding: Monday - Saturday, 9:00 AM - 10:00 PM (PKT / UTC+5)
  • Target First Response: Within 15 minutes on WhatsApp, 2-4 hours via Email

App Store & Account Support

  • App Version: ResbixPOS Mobile 1.0.0 (Expo & React Native)
  • Account Deletion: Apple Guideline 5.1.1(v) compliant. You can delete your account via app Settings or by emailing [email protected].
  • Demo Access: Contact us for a sandbox restaurant demonstration account to test before onboarding.

Corporate Office

ResbixPOS Technologies
Operated by Bixmax Global
Email: [email protected]
Direct line: +92 335 3701110

Self-Service Help

Frequently Asked Questions

Find immediate answers to common questions regarding the mobile app and restaurant hardware.

Download ResbixPOS from the Apple App Store or Google Play Store. Launch the app and sign in using the email address and password registered with your restaurant account. If you are a staff member (Order Taker, Branch Admin, or Rider), use the login credentials provided by your restaurant administrator.
The ResbixPOS mobile app automatically adapts its interface based on your role:
  • Owner: Real-time consolidated revenue, branch metrics, daily khata, and open delivery tracking.
  • Branch Admin: Shift management, live order queue, table occupancy, and day/night mode.
  • Order Taker: Fast tableside ordering, Dine-in & Takeaway toggles, and instant kitchen ticket routing.
  • Rider: Assigned delivery orders, delivery addresses, COD collection, and completion status.
Yes! The ResbixPOS mobile app features offline resilience. Waitstaff can browse menu categories, add items to the cart, and queue orders. The moment the connection is re-established, the orders are automatically synced with the cloud and routed to the kitchen.
ResbixPOS supports standard ESC/POS Bluetooth and network (TCP/IP) thermal printers (58mm and 80mm). Simply pair your thermal printer in your device’s Bluetooth settings, then navigate to Settings > Printers in the ResbixPOS app, select your printer model, and tap Test Print.
In compliance with Apple App Store Review Guideline 5.1.1(v), you can request complete account deletion at any time by going to Settings > Account > Request Account Deletion directly in the mobile app, or by emailing [email protected]. All personal identifiers and login credentials are permanently deleted within 30 days.
ResbixPOS supports iOS 15.1 and newer, running on iPhone (iPhone 8 through iPhone 16 Pro Max) and iPad (iPad, iPad Air, iPad Pro, and iPad mini).