Privacy Policy
This Privacy Policy explains how ResbixPOS ("ResbixPOS", "we", "us", or "our") collects, uses, and protects information when you visit our website, access our cloud platform, or use our mobile applications on iOS and Android (collectively, the "Service"). By downloading, accessing, or using the Service, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
We collect information strictly necessary to provide reliable restaurant point-of-sale, order management, and reporting services:
- Account & Contact Information: Name, restaurant/business name, email address, phone number, and branch assignments when you register or are invited by a restaurant administrator. Used solely to authenticate your account, secure access, and attribute staff actions (e.g. order taking, delivery dispatch).
- Restaurant & Operational Data: Menu items, pricing, order tickets, table layouts, sales receipts, inventory counts, and financial transaction totals (net sales, gross sales, payment status). This data is stored securely to power your restaurant operations and financial reports.
- Technical & Diagnostic Data: Device model, operating system version (e.g., iOS or Android version), app version, connection status, and crash logs to monitor stability, prevent software bugs, and ensure seamless synchronization.
- Communications & Support Inquiries: Any support requests, messages, or inquiries sent to our help desk via email, WhatsApp, or web contact forms.
2 Mobile App Privacy & Data Practices
In accordance with Apple App Store and Google Play privacy requirements, we disclose the following practices regarding the ResbixPOS mobile application:
- No Tracking Across Apps or Websites: ResbixPOS does not track users across third-party apps and websites for targeted advertising. We do not use Apple's IDFA (Identifier for Advertisers) or any advertising tracking frameworks.
- No Third-Party Advertising: We do not display third-party advertisements in our app, nor do we sell, rent, or trade your personal data to data brokers or advertising networks.
- App Functionality Only: All collected user details (such as user name, email, and transaction totals) are used strictly for core app functionality, user authentication, and restaurant operational performance.
- Zero Continuous GPS Tracking: ResbixPOS does not access or track background continuous GPS location.
3 How We Use Your Information
- To operate, maintain, and enhance the ResbixPOS platform and mobile applications.
- To authenticate staff and route permissions according to assigned roles (Owner, Branch Admin, Order Taker, Delivery Rider).
- To process tableside and delivery orders, synchronize kitchen display stations, and generate thermal receipts.
- To compile consolidated financial reports, khata summaries, and sales analytics for restaurant owners.
- To diagnose technical errors, improve app responsiveness, and ensure cloud data consistency.
- To communicate critical account notices, security updates, and customer support responses.
5 Data Retention & Security
We implement industry-standard administrative, physical, and technical safeguards — including TLS/HTTPS encryption in transit and encrypted data storage at rest — to protect your data from unauthorized access, alteration, or disclosure.
We retain your information for as long as your restaurant account remains active or as required by law for accounting and tax reporting obligations.
6 Account & Data Deletion (Apple Guideline 5.1.1(v))
In compliance with Apple App Store Review Guideline 5.1.1(v) and global privacy regulations, all users and restaurant administrators have the right to request the complete deletion of their account and associated personal data.
You can request account deletion at any time through either of the following methods:
- In-App Deletion: In the ResbixPOS mobile app, navigate to Settings > Account > Request Account Deletion and confirm your request.
- Email Request: Send an email from your registered address to [email protected] with the subject line
"Account Deletion Request", including your restaurant name and registered email.
Upon confirmation, your personal account credentials, access tokens, and associated private profile details will be permanently removed from our active databases within 30 days.
7 Your Privacy Rights
Depending on your jurisdiction, you have the right to access, rectify, export, or restrict the processing of your personal data. To exercise any of these rights, contact us at [email protected].
8 Children's Privacy
The Service is a commercial business management application intended for restaurant owners, managers, and authorized personnel. It is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9 Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes occur, we will revise the "Last updated" date at the top of this document. Continued use of the Service following notification of changes constitutes acceptance of the revised policy.
10 Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection team:
ResbixPOS Privacy Team
Email: [email protected]
General Support: [email protected]
Phone / WhatsApp: +92 335 3701110
Website: https://resbixpos.com